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Contacting Workbloom Support

When to Contact Support
Contacting Workbloom Support
Information to Include in a Support Request
Support Response Expectations

Workbloom Support can assist with platform-related questions, account issues, billing enquiries, reporting questions, recipient imports, and reward delivery concerns.

Support should be contacted when administrators are unable to resolve an issue using the available platform features or Knowledge Base documentation.

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Common Reasons to Contact Support

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  • Account access issues.
  • Recipient import problems.
  • Campaign-related questions.
  • Reward delivery issues.
  • Subscription and billing enquiries.
  • Company information update requests.

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Tips

  • Review relevant Knowledge Base articles before contacting support.
  • Gather relevant information before submitting a request.
  • Include screenshots where possible.

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Related Articles

Support requests can be submitted through the Workbloom Contact Us page.

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Step-by-Step Instructions

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  • Submit a Support Request

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  1. Navigate to the Workbloom Contact Us page.
  1. Complete the contact form.
  1. Enter your contact information.
  1. Describe your enquiry or issue.
  1. Submit the request.

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Workbloom may contact you using the information provided to discuss your request.

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Tips

  • Use a monitored business email address.
  • Provide complete details when submitting requests.
  • Include relevant campaign, report, or recipient information where applicable.

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Common Mistakes

  • Providing incomplete information.
  • Using an incorrect contact email address.
  • Submitting multiple requests for the same issue.

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Related Articles

Providing complete information helps Workbloom investigate and resolve issues more efficiently.

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Recommended Information

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Include the following whenever applicable:

  • Organisation name.
  • Contact name.
  • Contact email address.
  • Description of the issue.
  • Relevant campaign name.
  • Relevant report name.
  • Recipient details where appropriate.
  • Screenshots of any error messages.
  • Date and time the issue occurred.

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Tips

  • Clearly describe the issue and expected outcome.
  • Include screenshots whenever possible.
  • Specify any actions already taken to resolve the issue.

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Common Mistakes

  • Providing limited issue descriptions.
  • Omitting screenshots or supporting information.
  • Reporting issues without identifying the affected campaign or report.

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Related Articles

The Workbloom team reviews support requests and may require additional information before resolution.

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Response times may vary depending on:

  • Request complexity.
  • Information provided.
  • Required investigation.
  • Platform activity levels.

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Some requests may require follow-up communication to gather additional details before resolution.

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Tips

  • Monitor your email for support responses.
  • Respond promptly to requests for additional information.
  • Retain any relevant screenshots or documentation until the issue is resolved.

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Common Mistakes

  • Assuming a request is resolved without confirmation.
  • Missing follow-up emails from the support team.
  • Submitting duplicate requests while an existing case is under review.

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Related Articles

Company and Account Update Requests

Requesting Company Information Updates
Requesting Account Changes
Organisation Verification Requests
Following Up on Existing Requests

Company information displayed in Workbloom is generally set up during onboarding and account setup.

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If company information changes after onboarding, administrators should contact Workbloom Support to request updates.

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Examples of updates may include:

  • Registered business name changes.
  • Company address changes.
  • Tax registration updates.
  • Company website updates.
  • Primary contact information changes.

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Tips

  • Notify Workbloom promptly when company details change.
  • Verify all information before submitting a request.
  • Keep company records accurate and up to date.

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Common Mistakes

  • Assuming company information can be edited directly within the platform.
  • Delaying important company updates.
  • Providing incomplete update information.

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Related Articles

Certain account-level changes may require assistance from Workbloom Support.

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Examples may include:

  • Changes to account ownership.
  • Administrative account changes.
  • Subscription-related account requests.
  • Access-related account enquiries.

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Tips

  • Ensure requests are submitted by an authorised administrator.
  • Include relevant account details when submitting requests.
  • Retain confirmation of approved account changes.

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Common Mistakes

  • Submitting requests without administrator authorisation.
  • Providing insufficient account information.
  • Assuming changes take effect immediately.

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Related Articles

In some situations, Workbloom may require additional information to verify organisation details or account ownership.

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Verification requests may occur during:

  • Account onboarding.
  • Company information updates.
  • Subscription changes.
  • Compliance-related reviews.

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Additional documentation may be requested before changes can be completed.

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Tips

  • Respond promptly to verification requests.
  • Ensure submitted documentation is accurate and current.
  • Retain copies of any information provided.

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Common Mistakes

  • Delaying responses to verification requests.
  • Providing outdated documentation.
  • Submitting incomplete information.

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Related Articles

If you have already submitted a support request, you may need to provide additional information during the review process. Workbloom may contact you for clarification, supporting documentation, or confirmation before resolving a request.

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Tips

  • Monitor your email for support updates.
  • Respond promptly to requests for additional information.
  • Reference previous correspondence when following up.

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Common Mistakes

  • Submitting duplicate requests for the same issue.
  • Ignoring requests for additional information.
  • Assuming a request has been completed without confirmation.

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Related Articles

Billing and Subscription Enquiries

Subscription Questions
Billing Enquiries
Payment Method Questions

Administrators may contact Workbloom regarding subscription plans, available features, pricing, or subscription eligibility.

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Tips

  • Review your current subscription before submitting an enquiry.
  • Identify the features or services you wish to discuss.
  • Include your organisation's details when contacting support.

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Common Mistakes

  • Requesting plan changes without reviewing current subscription details.
  • Providing incomplete account information.

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Related Articles

Billing enquiries may relate to subscription charges, payment processing, or billing records.

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Tips

  • Review invoice history before contacting support.
  • Include relevant invoice or billing details.
  • Verify payment information before submitting enquiries.

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Common Mistakes

  • Reporting billing issues without supporting information.
  • Overlooking recent subscription changes.

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Related Articles

Questions regarding payment methods, billing cards, or subscription payment processing may be directed to Workbloom Support.

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Tips

  • Review current payment information before contacting support.
  • Ensure billing details are up to date.
  • Provide relevant account information when submitting enquiries.

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Common Mistakes

  • Assuming payment updates have been processed without confirmation.
  • Using outdated billing information.

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Related Articles

Technical Support Requests

Reporting Platform Issues
Reporting Reward Delivery Issues
Providing Diagnostic Information

Administrators should report any platform functionality issues that prevent normal use of Workbloom.

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Examples may include:

  • Unexpected errors.
  • Missing functionality.
  • Reporting issues.
  • Navigation problems.

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Tips

  • Include screenshots where possible.
  • Describe the steps that led to the issue.
  • Record any displayed error messages.

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Common Mistakes

  • Providing limited issue details.
  • Omitting screenshots.
  • Reporting issues without explaining how they occurred.

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Related Articles

Administrators may contact support regarding voucher delivery issues, prepaid card concerns, or reward fulfilment questions.

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Tips

  • Include recipient details where appropriate.
  • Identify the affected campaign.
  • Provide delivery status information if available.

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Common Mistakes

  • Reporting delivery issues without identifying the campaign.
  • Providing incomplete recipient information.
  • Assuming delays indicate failed delivery.

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Related Articles

Providing diagnostic information can help Workbloom investigate technical issues more efficiently.

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Examples include:

  • Screenshots.
  • Error messages.
  • Browser information.
  • Dates and times of the issue.
  • Steps required to reproduce the issue.

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Tips

  • Gather information before submitting requests.
  • Include all relevant supporting evidence.
  • Retain copies of communications until the issue is resolved.

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Common Mistakes

  • Omitting key troubleshooting information.
  • Providing incomplete screenshots.
  • Reporting issues without reproduction steps.

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Related Articles

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