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Using the Voucher
How can recipients check their gift card balance?
To check gift card balance, they need to enter the 19 digit card number from the back of their gift card.
How can recipients use their voucher?
Different process could apply for different brands, so they just need follow the steps through which they’ll be guided.
What should the recipents do if their voucher code isn't working?
Sometimes when recipients try to use a voucher code they can get a message saying it’s either expired or not recognized. If it’s expired, they won’t be able to use it any more. If it’s not recognized, they can follow these steps to get to the bottom of the problem.
First they need to make sure they are using the voucher correctly. They need to read the terms and conditions which can be found at the bottom of the email. Also they need to make sure the voucher applies to at least one item in their bag – not all items are eligible for promo codes. Another potential issue is the voucher might be a retail voucher – these can’t be used at online shops.
If none of these issues apply, they need to make sure they’ve entered the voucher code exactly as it appears. It’s easy to make mistakes if they enter the code manually. Some common mistakes are:
• Check spacing, character errors and/or spelling mistakes.
• The voucher code field is case-sensitive. Check that ‘Caps Lock’ button is not on and use upper case where necessary.
• Check you’re not mixing up the numbers 0/1 and the letters O/I.
