Account Management & Access (employers)

FAqs For Employers

Account Management & Access

Why do recipients need to create a username and password for their prepaid card?

If they get multiple Prepaid Digital Tokens, they’ll be able to create a password-protected Account, where they can see all their cards in one place including card details, mail dates, balances, PINs, spend history and more.

What are the rules for username and password creation for the prepaid card?

For security reasons, it’s important that passwords and usernames are unique and hard to guess.

Account username rules:

• Username and password can’t be the same.
• Username must be at least 6 characters and no more than 50 characters.
• Username can have letters, numbers and special characters, but no spaces.
• Letters within username aren’t case sensitive. If you enter your username as lowercase the first time and uppercase later, both will work.
• You could use an email address for a username, or use something else if you would like

Account passwords rules:

• Password can’t be the same as your username.
• Password must be at least 7 characters and no more than 32 characters, including spaces.
• Password must have at least 1 uppercase letter, 1 lowercase letter and 1 number.
• Password can have special characters and symbols.
• Letters within password are case sensitive.

If a recipient forgets their password for their prepaid card, how do they get into My Account?

Recipients can reset their password by clicking on ''Forgot Your Password?'' on the Your Reward Pass page. They need to enter their username to receve an email to reset their password.

Why do recipients need to provide their address while confirming their prepaid card?

The recipient's address is an important part of making sure they can use their prepaid card successfully. Most web merchants run address verification when the recipient checks out, to make sure that the address of the card and the address they give the merchant are a match. If they move or need to make an address correction for any reason, they can edit the card address at any time.

How can a recipient update their address?

If they need to change their address for any reason, they can do so by logging in to their Account, going to the Menu and clicking Profile. From there they can edit their Account address, which means that the next card they add to their Account will use this address.

They can also update the address of an individual card by clicking on the card in their Account or clicking on the original email that was sent to them. Then, they just need to click on the Edit option next to the address.

What will we do with recipients’ personal information?

Recipients' information will only be used to create, deliver and service their card. We will never sell it to other companies or use it to market to them.

What should the recipient do if they didn’t get a verification code?

They may be sent a verification email when giving their profile information, which helps us verify their identity and protect their card. If they don’t get the email within one minute, they need to check their junk mail or spam folders first. They can also click Resend to have another email sent.