Vouchers (employees)

Sometimes, when you try to use a voucher code, you may get a message saying it’s either expired or not recognised. If it’s expired, you won’t be able to use it any more.

If it’s not recognised, you can follow these steps to get to the bottom of the problem:

1. Make sure you are using the voucher correctly. Read the terms and conditions that can be found at the bottom of the email.
2. Make sure the voucher applies to at least one item in your bag – not all items are eligible for promo codes.
3. The voucher might be a retail voucher – these can’t be used at online shops.

If none of these issues applies, make sure you’ve entered the voucher code exactly as it appears. Some common mistakes are:

• Check spacing, character errors and / or spelling mistakes.
• The voucher code field is case-sensitive. Check that the ''Caps Lock'' button is off and use uppercase only where necessary.
• Check you’re not mixing up the numbers 0/1 and the letters O/I.

Vouchers

What’s my gift card balance?

How do I use my voucher?

What should I do if my voucher code isn't working?