Using the Card (employees)

FAqs For Employees

Using the Card

Where can I use my card?

Virtual cards and physical plastic cards can both be used online, over the phone and for mail-in payments. You can even add them to your favorite retailer, service or fast food mobile apps as a payment method. Physical cards can be used in stores and restaurants, similar to the way you would use your plastic debit or credit card. Some stores may be willing to type in your virtual card information, but allowing a card to be typed in is up to the store’s policy, so we can’t guarantee it.

Can I travel with my card?

Your card has a Visa or Mastercard logo on it which means you can use it where Visa or Mastercard is accepted. The front of your card will tell you if the card can only be used in a certain country. For example, it may say that the card can only be used in the United States and U.S. territories.

If the front of your card doesn’t show any restrictions, it will work when you travel to a different country. However, if you use it at a store that needs to convert the transaction to a different currency, a 2% conversion fee will apply, just like when you travel with a personal credit card.

How do I look at my cards?

You can see card details at any time by clicking the original email link that was sent to you. Or, if you created a username and password for your Account, log in and click on the card you’d like to look at. You’ll be able to see card details, mail dates, balances, PINs, spend history and more.

Do I need to activate my card?

No. Your card is active and ready for you to spend.

Can my card be used to buy fuel?

The card cannot be used to pay at the pump. To purchase fuel you must pay for your purchase inside with the cashier.

How do I use my card online?

Virtual cards and physical plastic cards can both be used online. You’ll need your 16 digit card number, the expiration date and the security code. Most web merchants run address verification during checkout, to make sure that the address of the card and the address you give the merchant are a match. Be sure your card address is up to date.If you move or need to make an address change for any reason, you can edit the card address at any time. Log into your Account, go to the Menu and click Profile. Here, you can edit your Account address, which means that the next card you add to your Account will use this address. You can also update the address of an individual card by clicking on a card in your Account or clicking on the original email that was sent to you. Then, select the Edit option, which is next to the address.

Can I add money to my card?

This card can’t be loaded with your own money.

I noticed that my card says “debit” on the front. Do I need a PIN Number to use it?

Stores can run your card as a credit or a debit transaction, and some stores may let you choose. For quick and easy checkout, just pick “credit”. If you’d like to make a debit purchase instead, you can click on a card in your Account or click on the original email that was sent to you. Click “get PIN” to pull your PIN.

How do I make a purchase that totals more than the amount on my card?

To use your card on a purchase that totals more than the amount on the card, tell the cashier that you want to split the transaction and the current balance on your card. Then, use a different form of payment (cash, check, your own personal card, etc.) for the difference. Most stores will let you split a transaction, but it depends on their policy.If an online merchant’s website doesn’t let you split the transaction, you can try calling the website’s customer service number. They may split the transaction for you over the phone.

How do I check my balance?

You can check your balance, card details, mail dates, PINs, spend history and more online at any time. Log into your Account and click on a card or click on the original email that was sent to you.

If you have a plastic card, turn it over and check the back for a reminder of the website and phone number where you can call us with other questions.

What should I do if my card is lost or stolen?

Call Cardholder Services right away at 1-866-230-3809. Your card will be closed to block it from fraudulent purchases. We’ll send you a new card for the remaining balance minus a card reissue fee.

Does my card expire?

Yes, your prepaid card expires. You can find the expiration date on the front of your card or by logging into this website and viewing your card information. The card can be used until the last day of the month it expires, up until midnight Eastern Standard Time. If your card expires with a balance on it, please see the cardholder agreement for details.

I haven’t gotten the physical plastic card I chose. What should I do?

We'll send you an email when your card ships to let you know it's on the way. You should get this email within just a few business days of making your choice. Then, allow standard mailing timeframes for your card to arrive. In the event that you've waited and still haven't gotten your card, please send us an email Contact Us or call us at +1 (888) 243-3034.

I returned something that I purchased with my card. When will the credit show?

Even after you’ve spent the card, keep it until you know you won’t be returning anything you purchased. If you need to return something, the store may need you to swipe the card used to make the original purchase. Once the store does the return at the register, allow 7-10 days for the credit to show on your card balance.

Can my card ever have a negative balance?

If a purchase totals more than the amount on the card and the merchant processes your card correctly by sending us an authorization request, the transaction won’t work and your card will decline. However, there can be times when a merchant processes your card without sending us an authorization request. A restaurant tip can also overdraft a card, so be mindful of your balance at restaurants when leaving a tip.If the card overdrafts, you’ll need to send a payment to Cardholder Services to cover the negative amount.

Payments should be sent to:

Cardholder Services
PO Box 5109
Buffalo Grove, IL 60089

Can I use my card with funds transfer apps or services, such as Venmo, PayPal and Zelle?

No, your card is not compatible with apps or services that allow you to send funds digitally to numerous merchants or other people. However, you can use your card with most merchant-specific apps or services that allow you to load a balance to be spent at that specific merchant, such as your favorite retailer or restaurant app.