Using the Card (employees)

FAqs For Employees

Using the Card

Where can I use my card?

Prepaid cards can be used online, over the phone or for mail-in payments. You can even add them to your favourite retailer, service or fast food mobile apps as a payment method. Some stores may be willing to enter your virtual card information, but this is up to the store’s policy, so we can’t guarantee it.

Can I travel with my card?

You can use your card anywhere that Mastercard is accepted. The front of your card will tell you if the card can only be used in a certain country. For example, it may say that the card can only be used in the United States.

If the front of your card doesn’t show any restrictions, it will work when you travel to a different country. However, if you use it at a store that needs to convert the transaction to a different currency, a 2% conversion fee will apply, just like when you travel with a personal credit card.

Where do I manage and view my cards?

You can see card details at any time by clicking the original email link that was sent to you. Or, if you created a username and password for your Account, log in and click on the card you’d like to view. You’ll be able to see card details, mail dates, balances, PINs, spend history and more.

Do I need to activate my card?

No. Your card is active and ready for you to spend.

Can my card be used to buy fuel?

The card cannot be used to pay at the pump. To purchase fuel you must pay for your purchase inside with the cashier.

How do I use my card online?

You’ll need your 16-digit card number, the expiration date and the security code. Most web merchants run address verification during checkout to make sure that the address on the card and the address you give the merchant are a match.

Make sure your address is up to date. If you move or need to change your address, you can edit this at any time. Log in to your Account, go to the Menu and click Profile. From there, you can edit your Account address, which means that the next card you add to your Account will use this address.

You can also update the address of an individual card by clicking on a card in your Account or clicking on the original email that was sent to you. Then, select the Edit option, which is next to the address.

Can I add money to my card?

The prepaid card can’t be loaded with your own money.

I noticed that my card says ''debit'' on the front. Do I need a PIN Number to use it?

Stores can run your card as a credit or a debit transaction, and some stores may let you choose. For quick and easy checkout, we recommend you select ''credit''.

If you’d like to make a debit purchase instead, you can click a card in your Account or click the link in the original email that was sent to you. Click ''get PIN'' to pull your PIN.

How do I make a purchase that totals more than the amount on my card?

To use your card on a purchase that totals more than the amount on the card, tell the cashier that you want to split the transaction and the current balance on your card. Then, use a different form of payment (cash, check, your own personal card, etc.) for the difference.

Most stores will let you split a transaction, but it depends on their policy. If an online merchant’s website doesn’t let you split the transaction, you can try calling their customer service. They may split the transaction for you over the phone.

How do I check my card balance?

You can check your balance, card details, mail dates, PINs, spend history and more online at any time. Log in to your Account and click on a card or click on the original email that was sent to you.

What should I do if my card is lost or stolen?

Call Cardholder Services right away at 1-866-230-3809. Your card will be blocked to prevent fraudulent purchases. We’ll send you a new card for the remaining balance minus a card reissue fee.

Does my card expire?

Yes, your prepaid card expires. You can find the expiration date on the front of your card or by logging in to https://www.yourrewardpass.com/CardLogin and viewing your card information.

The card can be used until the last day of the month it expires, up until midnight Eastern Standard Time. If your card expires with a balance, please refer to the cardholder agreement for details.

I returned something that I purchased with my card. When will the credit show?

Even after you’ve spent the card, keep it until you know you won’t be returning anything you purchased. If you need to return something, the store may need you to swipe the card used to make the original purchase. Once the store does the return at the register, allow 7-10 days for the credit to show on your card balance.

Can my card ever have a negative balance?

If a purchase totals more than the amount on the card and the merchant processes your card correctly by sending us an authorisation request, the transaction won’t work and your card will decline.

However, there can be times when a merchant processes your card without sending us an authorisation request. A restaurant tip can also overdraft a card, so be mindful of your balance at restaurants when leaving a tip.

If the card overdrafts, you’ll need to send a payment to Cardholder Services to cover the negative balance.

Payments should be sent to:

Cardholder Services
PO Box 5109
Buffalo Grove, IL 60089

Can I use my card with funds transfer apps or services, such as Venmo, PayPal and Zelle?

No, your card is not compatible with apps or services that allow you to send funds digitally to merchants or other people. However, you can use your card with most merchant-specific apps or services that allow you to load a balance to be spent at that specific merchant, such as your favourite retailer or restaurant app.