Security & Compliance (employees)

FAqs For Employees

Security & Compliance

What is 3DS?

3DS (also known as ‘Mastercard SecureCode’, ‘Identity Check’ and ‘Verified by Visa’) is a standard which helps to reduce fraud and provide extra security to your online payments. Authentication is the process of identify yourself by sharing information available only to you (e.g., a One Time Password sent to you via SMS or email). 3DS 2.0 is the latest version and provides a much smoother and safer process for you to authenticate your payments.

What is the use of Authentication?

Authentication provides an additional layer of security for online transactions, making it harder for fraudsters to gain access to your payment details.

Is 3DS active on my card?

Yes, your card has been enrolled in Mastercard SecureCode (3DS) if it is issued in one of these currencies: Euro, British Pound, Japanese Yen, Swiss Franc, Australian Dollar. This means that wherever you see the Mastercard SecureCode logo online, your card number will automatically be recognised during checkout. Your card provider is contacted during checkout to confirm your identity as the genuine cardholder.

What is the process for Authentication?

You will receive a 6-digit One Time Password (OTP) for each online purchase you make at participating merchants. The OTP will be sent by SMS or by email to the mobile phone or email address which you have registered with your card provider. Simply key in the OTP on the authentication page displayed and press the ‘Submit’ button. The OTP will then be verified by your card provider and the transaction will be approved or declined.

How will I know whether the registered mobile number or email address is the right one?

The partially masked mobile number and email address will be displayed on the authentication page so that you can check that those details are correct. If the mobile number and email address are incorrect, cancel the transaction and update your information on the payment portal. If you have questions, please contact Customer Support at +1 (877) 325-8444, or by using one of our other local numbers:

EEA: (+44) 20-3514-2425

UK: (+44) 20-3514-2425

Japan: (+81) 3-6890-8680

Switzerland: (+41) 80-056-2762

Australia: (+61) 2-8046-6576

What if I suspect that fraud has occurred on my card?

If you ever suspect that a fraudulent purchase has been made using your card, contact Cardholder Services right away at +1 (877) 325-8444 (See other local numbers below). Your card will be closed to block it from fraudulent purchases. We’ll send you a new card for the remaining balance minus a card reissue fee.

EEA: (+44) 20-3514-2425
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UK: (+44) 20-3514-2425
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Japan: (+81) 3-6890-8680
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Switzerland: (+41) 80-056-2762

Australia: (+61) 2-8046-6576