Account Management & Access (employees)

FAqs For Employees

Account Management & Access

Why do I need to create a username and password for my prepaid card?

If you may get multiple Prepaid Digital Tokens, you’ll be able to create a password-protected Account, where you can see all your cards in one place including card details, mail dates, balances, PINs, spend history and more.

What are the rules for username and password creation for my prepaid card?

For your security, it’s important that passwords and usernames are unique and hard to guess.

Account username rules:

• Your username and password can’t be the same.
• Your username must be at least 6 characters and no more than 50 characters.
• Your username can have letters, numbers and special characters, but no spaces.
• Letters within your username aren’t case sensitive. If you enter your username as lowercase the first time and uppercase later, both will work.
• You can use your email address for your username, or something else if you’d like.

Account passwords rules:

• Your password can’t be the same as your username.
• Your password must be at least 7 characters and no more than 32 characters, including spaces.
• Your password must have at least 1 uppercase letter, 1 lowercase letter and 1 number.
• Your password can have special characters and symbols.
• Letters within your password are case sensitive.

I forgot my password for my prepaid card. How do I get into My Account?

You can reset your password by clicking on the Forgot Your Username or Password? link on the home page. You’ll need to enter your username and answer the Challenge Question you set up when you made your Account. If your answer matches, we’ll email you a temporary password to use. You’ll pick a new password when you log in.

Why do I need to provide my address while confirming my prepaid card?

The address will be used to mail a physical plastic card to you, if you choose to get a physical card. The card address is also an important part of making sure you can use your virtual or physical card successfully. Most web merchants run address verification when you check out, to make sure that the address of the card and the address you give the merchant are a match. If you move or need to make an address correction for any reason, you can edit the card address at any time.

How do I update my address?

If you need to make an address correction for any reason, log into your Account, go to the Menu and click Profile. Here, you can edit your Account address, which means that the next card you add to your Account will use this address. You can also update the address of an individual card by clicking on a card in your Account or clicking on the original email that was sent to you. Then, select the Edit option, next to the address.

What will you do with my personal information?

Your information will only be used to create, deliver and service your card. We will never sell it to other companies or use it to market to you.

I didn’t get my verification email. What should I do?

You may be sent a verification email when giving your profile information, which helps us verify your identity and protect your card. If you don’t get the email within one minute, check your junk mail or spam folders first. You can also click Resend to have another email sent.